Shipping & Policies


PRODUCT AVAILABILITY

OKOR cannot guarantee and accepts no liability in regards to the availability of stock and the time frame involved in delivering any goods or service pursuant to the Purchaser’s order.

ORDER CONFIRMATION

Confirmation of your order will be sent to your e-mail address. The e-mail will reconfirm all delivery and shipping details, charges and any other relevant information.

It is the purchaser’s responsibility to ensure that all information provided is accurate. We aim to ship within2-3 business days of orders being placed.

ORDER CANCELLATIONS

Cancellation by OKOR:
OKOR reserves the right to cancel any order at any time without notification.

Cancellation by Purchaser:
We aim to ship online orders within 2-3 business days of the order being placed. Should you wish to cancel an order after payment has been accepted, please contact OKOR immediately via e-mail at okorjewellery@gmail.com

If an order is cancelled after dispatch, shipping charges will not be refunded and it will be the purchaser’s responsibility to return the parcel by trackable registered mail at their expense.

BILLING

Transactions for purchases are made through PayPal or Stripe; accepting all major credit and debit cards.

All goods remain the property of OKOR until they are paid-for in full. Please ensure you enter your contact and delivery details correctly, including your phone number, so that we can contact you if necessary.

CURRENCY

All product and shipping prices on the Lost Forest website are quoted and settled in Euros (EUR). Some credit card providers may charge additional fees, please contact your credit card provider or PayPal for more information.

CUSTOM TAXES

Purchases shipped to international addresses are subject to custom taxes imposed by your home country. For international orders, the prices listed do not include any overseas duties, customs or import charges which may apply depending on the home country.

Any additional international charges will be at the expense of the Purchaser and will not be covered by OKOR. The Purchaser may incur these charges at any time up to 24 months after the goods have been purchased.

SHIPPING INFORMATION

OKOR ships from Croatia with An Post Registered Mail. Every parcel will have a unique tracking number assigned to it, which allows the customer to track its journey online. This tracking number is supplied in your shipping notification email.

The Purchaser is responsible for providing accurate delivery instructions and address upon placing an online order. If the nominated courier is unable to deliver the Purchaser’s order due to either incorrect information provided by the Purchaser or if there is no one to sign for and physically receive the parcel, a re-delivery fee may apply. This fee will be sent to the Purchaser via a PayPal invoice.

Shipping within Croatia:
Please allow between 2-5 business days for delivery after dispatch notification. A tracking number will be issued in your order fulfilment via e-mail to the e-mail address you provide, which will enable you to track the progress of your parcel once it has been sent. It is the Purchasers responsibility to track their item.
The package will require a signature on arrival. The Purchaser should make sure that there will be someone at the address provided to sign for it. The Purchaser has the option to include the business address of their workplace in the shipping option to ensure they can personally sign for their package.
OKOR cannot accept responsibility for delays in delivery due to unforeseen circumstances such as natural disaster, severe weather warnings, holidays, strike or transport complications, or illness.

International shipping:
Please allow between  1 - 4 weeks for delivery after dispatch notification.
A tracking number will be issued in your order fulfilment via e-mail to the e-mail address you provide, which will enable you to track the progress of your parcel once it has been sent. It is the Purchasers responsibility to track their item.
The package will require a signature on arrival. The Purchaser should make sure that there will be someone at the address provided to sign for it. The Purchaser has the option to include the business address of their workplace in the shipping option to ensure they can personally sign for their package.
OKOR cannot accept responsibility for delays in delivery due to unforeseen circumstances such as natural disaster, severe weather warnings, holidays, customs, strike or transport complications, or illness.

ONLINE RETURNS

If an item is defective upon receipt, the Purchaser should contact OKOR immediately and provide photographic evidence of the defect. The item may need to be returned to OKOR if further inspection is required. The Purchaser is responsible for return shipping fees. If the item is deemed defective by OKOR, returns will only be accepted within 7 days of goods being received. Returns and refunds are not accepted if the Purchaser has had a change of heart, not read the items description, dimensions or shop policies, or has exceeded the 7 days.

Items must be returned in their original, unused condition, within their gift box or display card. Proof of purchase must be supplied for all returns/exchanges/repairs. Please pack all exchanges carefully, as OKOR cannot be responsible for items damaged in return transit to OKOR. An address will be provided to the Purchaser upon email discussion: okorjewellery@gmail.com

The Purchaser is responsible for the cost of returning goods to OKOR

FAULTY ITEMS

Lost Forest will offer a refund or replacement when an item is faulty or demonstrating a major problem and is unable to be repaired.OKOR reserves the right to offer to repair an item wherever possible before a refund or replacement is put forward.

Proof of purchase must be supplied for all faulty claims.

Please contact us via e-mail at okorjewellery@gmail.com prior to sending back your goods to notify us of the fault.

Please pack all exchanges carefully, as OKOR cannot be responsible for damaged items in return transit.

We will assess the goods when they are received to determine if they are faulty. We will not cover shipping costs or provide a refund for items which are damaged due to mistreatment or normal wear.

Where goods are deemed to be faulty we will send you a replacement item in a similar colour and style. In the event that the particular item has sold out and cannot be replaced we will contact the Purchaser to determine the most suitable course of action. This may involve providing an alternative item, store credit or full refund to the card which was used for the original purchase. Shipping costs will not be reimbursed to the Purchaser.

PRODUCT VARIATION

Every OKOR product is carefully handmade using a range of natural materials. A handmade item does not have a machine made, uniform finish. The hand of the maker is evident in each piece to guarantee authenticity of a manual process. This is a charming inherent character of a handcrafted item and will not impact on the integrity, beauty or quality of the finished piece.