Payments & Returns


PRODUCT AVAILABILITY

OKOR cannot guarantee and assumes no liability for the availability of inventory or the time frame for delivery of goods or services pursuant to Buyer's order.

ORDER CONFIRMATION

The confirmation of your order will be sent to your e-mail address. This email will confirm all delivery and shipping details, costs and any other relevant information.

It is the buyer's responsibility to ensure that all information is correct. We strive to ship the goods within 2-3 business days after receiving the order.

ORDER CANCELLATIONS

Cancellation by OKOR:
OKOR reserves the right to cancel any order at any time without notice.

Cancellation by Buyer:
We strive to ship online orders within 2-3 business days after the order is placed. Should you wish to cancel an order after payment has been accepted, please contact OKOR immediately via e-mail at okorjewellery@gmail.com

If an order is cancelled after it has been shipped, shipping charges will not be refunded and it is the buyer's responsibility to return the package via trackable registered mail at their own expense.

BILLING

Transactions for purchases are processed through PayPal.

All goods remain the property of OKOR until paid in full. Please make sure you provide correct contact and shipping information, including your phone number, so we can contact you if needed.

CURRENCY

All product and shipping prices on the OKOR website are quoted and billed in Euros (EUR). Some credit card providers may charge additional fees, please contact your credit card provider or PayPal for more information.

CUSTOM TAXES

Purchases shipped to international addresses are subject to custom taxes imposed by your home country. For international orders, the prices listed do not include any overseas duties, customs or import charges which may apply depending on the home country.

Any additional international charges will be at the expense of the Purchaser and will not be covered by OKOR. The Purchaser may incur these charges at any time up to 24 months after the goods have been purchased.

SHIPPING INFORMATION

OKOR ships from Croatia with HP(Croatian Post) Registered Mail. Every parcel will have a unique tracking number assigned to it, which allows the customer to track its journey online. This tracking number is supplied in your shipping notification email.

The Purchaser is responsible for providing accurate delivery instructions and address upon placing an online order. If the nominated courier is unable to deliver the Purchaser’s order due to either incorrect information provided by the Purchaser or if there is no one to sign for and physically receive the parcel, a re-delivery fee may apply. This fee will be sent to the Purchaser via a PayPal invoice.

Shipping within Croatia:
Please allow between 2-5 business days for delivery after dispatch notification. A tracking number will be issued in your order fulfilment via e-mail to the e-mail address you provide, which will enable you to track the progress of your parcel once it has been sent. It is the Purchasers responsibility to track their item.
The package will require a signature on arrival. The Purchaser should make sure that there will be someone at the address provided to sign for it. The Purchaser has the option to include the business address of their workplace in the shipping option to ensure they can personally sign for their package.
OKOR cannot accept responsibility for delays in delivery due to unforeseen circumstances such as natural disaster, severe weather warnings, holidays, strike or transport complications, or illness.

International shipping:
Please allow between  1 - 4 weeks for delivery after dispatch notification.
A tracking number will be issued in your order fulfilment via e-mail to the e-mail address you provide, which will enable you to track the progress of your parcel once it has been sent. It is the Purchasers responsibility to track their item.
The package will require a signature on arrival. The Purchaser should make sure that there will be someone at the address provided to sign for it. The Purchaser has the option to include the business address of their workplace in the shipping option to ensure they can personally sign for their package.
OKOR cannot accept responsibility for delays in delivery due to unforeseen circumstances such as natural disaster, severe weather warnings, holidays, customs, strike or transport complications, or illness.

ONLINE RETURNS

If an item is defective upon receipt, the buyer should contact OKOR immediately and provide photographic evidence of the defect. The item may need to be returned to OKOR if further inspection is required. The buyer is responsible for return shipping costs. If the item is deemed defective by OKOR, returns will only be accepted within 10 days of receipt. Returns and refunds will not be accepted if the buyer has changed their mind, has not read the item description, measurements or terms and conditions or has exceeded the 10 day period.

Items must be returned in their original, unused condition and in their gift box or display card. Proof of purchase must be provided for all returns/exchanges/repairs. Please package all exchange items carefully as OKOR cannot accept responsibility for items damaged in transit back to OKOR. An address will be provided to the buyer after an email discussion: okorjewellery@gmail.com

The buyer is responsible for the cost of returning goods to OKOR

FAULTY ITEMS

OKOR will offer a refund if an item is defective or has a major problem.

Proof of purchase must be provided for all claims.

Please contact us via e-mail at okorjewellery@gmail.com before returning your merchandise to inform us of the error.

Please package all exchange items carefully as OKOR cannot accept responsibility for damaged items in transit back to you.

We will inspect the merchandise upon receipt to determine if it is defective. We will not cover shipping costs or refund the purchase price for items damaged due to improper handling or normal wear and tear.

If the merchandise is determined to be defective, we will send you a replacement item in a similar colour and style. If a particular item is sold out and cannot be replaced, we will contact the buyer to determine the best course of action. This may be a replacement item, a credit, or a full refund to the card used for the original purchase. Shipping charges will not be refunded to the buyer.